COMMON ADVANTAGE AIR ISSUES & ERROR CODES
“My Advantage Air system isn’t working!” – This is what customers tell us 80% of the time when they are having problems with their unit. However, there are also three common types of Advantage Air Controller errors and problems we run into; Red flashing light on controller, Gen3 not rebooting/starting up and a message stating to “Replace battery’s in wall sensor”. If you ever experience any of these errors, or your Advantage Air system just isn’t running, then contact us right away and we can have an expert technician out to you in no time.
The following documentation is a compilation of status codes for Advantage Air Control Systems; you can use this to find the definition of the fault code displayed on your MyAir 3/4/5 and e-zone system.
Status Code AA1
“DICT2 cannot connect to AC indoor unit.” This could be for a few reasons.
- There may be a fault with the cable or connections between the built in dictionary and the indoor unit. Check the integrity of all connections and terminations.
- The indoor unit may still be powering up after a power cut or after resetting the system using the isolator. Some units require considerably longer to start up than others, and during this time, they will not communicate with the dictionary. This is interpreted as a connection issue and in this case, will resolve within a few minutes and the error will disappear enabling the system to operate correctly. We suggest waiting 5 minutes after the system has been reset to allow for the unit and AA system to configure.
- Samsung units require the Samsung controller to be connected for initial start-up. Even though there are no function settings to be altered, the system will not start-up and operate correctly until it has been run with the Samsung Controller. Once this has been completed, turn off the isolator before disconnecting the Samsung Controller and connecting the Advantage Air electronics instead.
Status Code AA2
“Slave Unit Detected. Remove unit manufacturer’s controller.”
The unit manufacturer’s controller cannot be connected at the same time as the Advantage Air electronics.
If this error appears after the initial install and it is connected to a Panasonic unit. Please contact the Tech Desk for more information.
Status Code AA3
“System Control Box not connected to Dict, Dict2 or CABLE SAM. Check connections and reset isolator.”
This warning is generated when the Control Box is not able to detect the integrated integration module (separate dictionary or built in).
Older DICT1 dictionaries (cream coloured din rail style) are powered by the indoor board, and therefore won’t be detected by the control box if there is a bad connection either on the indoor unit connections or the connections on the Control Box side of the dictionary. So don’t be fooled by any LEDs that are on in the dictionary. It doesn’t mean that it has a satisfactory connection to the control box as the LEDs will light even when only connected to the indoor unit. Check all the connections between the indoor unit, dictionary and the control box. Samsung integration has no Dictionary and the cable connects directly between the DICT1 SAMSUNG LINK S connector on the same side as the beige cables, and the indoor board. Newer dictionaries (DICT2) are connected using a data cable via the RJ45 socket next to the POWER SUPPLY connector. They are a black square module approximately the same size as a stack of 5 CD cases. Check the data cable connections and ensure properly clicked in to the sockets at both ends.
– Samsung units require the Samsung controller to be connected for initial start-up. Even though there are no function settings to be altered, the system will not start-up and operate correctly until it has been run with the Samsung Controller. Once this has been completed,
turn off the isolator before disconnecting the Samsung Controller and connecting the Advantage Air electronics instead.
Status Code AA4
“No Temperature Sensors have been detected. Replace the batteries in your room temperature sensors.”
When installing a MyAir 5 or Ezone control system with temperature sensors, you must decide whether the AC unit will respond to the thermostat built into the indoor unit (return air), or the nominated room temperature sensor – “MyZone” (any sensor, but only one at a time).
If choosing to use the Room Temperature Sensors remove jumper 5 from the control box, clear window. If the jumper is removed after the controls have been powered up, they will need to be restarted for the change to take effect. The AA4 error warning will remain in place until the first temperature sensor is configured as the AC unit needs at least one temperature sensor to act as a thermostat. The first sensor will automatically become the MyZone and will not be able to be turned off without selecting a new temperature controlled zone to replace it. This is done by pressing and holding the desired zone. This is slightly different from earlier MyAir 3 where the system would default to the touch screen sensor if no MyZone was allocated. This is not possible with MyAir 5 or Ezone because the tablet controller used in MyAir 5 and Ezone is not able to incorporate a temperature sensor.
A system can still have temperature sensors installed, and use the return air for the system thermostat, however, the temperature sensors will simply govern the damper operation, and there will be no MyZone feature. This means that the temperature sensors will only prevent rooms from being over conditioned.
Status Code AA5
“Dipswitches on DICT1 are set as slave.” Change DICT1 to MASTER configuration as per cheat sheet. This only applies to the old cream coloured DIN RAIL dictionary.
Status Code AA6
System Conflict. Change System ID on aircon control box. (Zone10e error when sensor detected).
Status Code AA7
Using incompatible old WSW3 on CB7+ (disconnects LMs randomly).
Status Code AA8
Using old ACUCM (DICT2FS) on CB7+ (disconnects LMs randomly).
Status Code AA9
Activation code expired – unable to control system.
Status Codes AA10-19
Future AA codes from CB-future CB7+.
Status Code AA20
No internet connection – status code shown on TSP.
Status Code AA21
Server is busy – please try again in a minute – status code shown on TSP.
Status Code AA22
The TSP is no longer connected to internet – status code shown on TSP.
Status Code AA23
You need to connect to the TSP on the local Wi-Fi – status code shown on TSP.
Status Code AA24
xxxxx aaserv CONNECTION unknown error – for example AA24.17002 (record the last 5 digits) – status code shown on TSP. Call Advantage Air 1300 850 191.
Status Code AA25
Starting up (aaservice remote service) – status code shown on TSP only.
Status Code AA26
Working (aaservice remote service) – code shown on TSP only.
Status Code AA27
No internet connection – shown on Apple device.
Status Code AA28
Server is busy – please try again in a minute – shown on Apple device.
Status Code AA29
xxxxx aaserv CONNECTION – unknown error shown on Apple device. Call Advantage Air 1300 850 191.
Status Code AA30
No internet connection – shown on Android phone
Status Code AA31
Server is busy – please try again in a minute – shown on Android phone.
Status Code AA32
.xxxxx aaserv CONNECTION unknown error – for example AA24.17002 (record the last 5 digits) – shown on Android phone. Call Advantage Air 1300 850 191.
Status Code AA33
Update all TSP apps – status code shown on TSP.
Status Code AA34
aawaca out of date – update bar shown in TSP MyPlace App – TSP – NOT USED.
TSP MyPlace App out of date – update bar shown in TSP MyPlace App.
Status Code AA36
Android phone App for MyPlace update bar shown – informs customer that they need to update their TSP5 on Google Play using /update3/ – shown on Android phone.
Status Code AA38
Phone App out of date – popup shown on phone – Apple (not up to date).
Status Code AA39
Phone App out of date – update bar shown on phone – shown on Android phone.
Status Code AA40
AA Service has been updated. Must reboot TSP – shown on TSP.